FAQs

What are your products made from?
I use the highest quality soy wax for my candles. The diffusers base is called Augeo and is derived from a soy renewable source. The fragrances are cosmetic grade fragrance oils. Wicks are made from cotton and paper and the diffuser wicks are from natural fibre.

Are your products tested on animals?
No element is tested on animals and are vegan friendly.

Is your packaging eco-friendly?
All of my packaging is plastic free, 100% biodegradable, re-usable, fully compostable and/or recyclable. I use recycled tissue paper and kraft boxes, postal boxes are manufactured from recycled material and made in the UK and sealed with eco-friendly paper tape.

What about your shipping?
I ship using Royal Mail. Our Shipping & Returns page has more info.

Do you stock shops?
Yes, please see the stockist lists, although some items are available online only. If you are interested in becoming a stockist please send me a message on the Contact Us page.

Do you offer bespoke or wedding candles?                                                                           Yes I do! Please contact me to discuss your requirements!

Do you offer exchanges or returns?
I always hope that you’re 100% happy with your order. However, if you are unhappy for whatever reason please let me know. Please see  Shipping & Returns page has more info.

Who do I contact for press enquiries?
For press enquiries, marketing activity, commercial opportunities, collaborations or any other projects, please contact us stmawes@scentroom.co.uk